Support
If something in the app looks wrong — a number you didn’t expect, a warning that won’t clear, a translation that reads oddly — please report it rather than working around it. On an app that touches insulin doses, “it looked a bit off” is worth an email.
This page cannot help with a medical question. For anything about your ratios, your correction factor, your targets, or a dose you are unsure about, contact your diabetes care team. If you are having a severe low or feel unwell, treat it and seek medical help — do not stop to read this.
Why won’t it show me a dose?
Because your glucose reading is below 3.9 mmol/L or 70 mg/dL. At or below that, the app suppresses the calculation entirely and shows the treat-low panel instead. This is deliberate and there is no setting to disable it — the safe action at a low is to treat the low, not to dose insulin.
Once your glucose is back above the threshold and you enter the new reading, the calculation returns.
Where do I change my carb ratio, correction factor, or target?
Settings. Each is a value your diabetes team gives you — the app has no default worth trusting and does not suggest one. The same screen holds your maximum bolus and your insulin stacking window.
My dose was capped. What does that mean?
The result exceeded the maximum bolus you set in Settings, so the app clamped it and told you it did. The cap is never applied silently. If you are hitting it regularly, that is a conversation for your care team, not a number to raise casually.
What is the stacking warning?
If you logged a correction dose within the stacking window you configured, the app tells you before you log another. Insulin from the earlier dose may still be working, and doses taken close together can add up in a way the arithmetic here does not model.
It is a warning, not a block — the app does not know your situation and will not stop you. It just refuses to let you do it without noticing.
Does it estimate insulin on board?
No. There is no IOB calculation, no active-insulin curve, and no dose adjustment based on previous doses. Modelling insulin action needs assumptions about your body that this app has no basis for making. The stacking warning is the honest version of that feature: it tells you a recent dose exists and leaves the judgement to you.
Can it read my CGM or talk to my pump?
No, by design. The app has no network access, no HealthKit permissions, and no device integrations of any kind. Glucose readings are entered by hand.
How do I get my history out?
Export from the History screen. You get a CSV through the iOS share sheet — save it to Files, mail it to yourself, or AirDrop it. The file is always in canonical units with a period as the decimal mark, regardless of the language or units you use in the app, so it opens correctly in Numbers and Excel anywhere in the world.
I switched units and my numbers look different. Did something break?
No. Switching between mmol/L and mg/dL converts your target and your correction factor together, and switching carb units converts your ratio. Stored history is unaffected — it is kept in one canonical unit and converted only for display. Switch back and you will see your original values.
What does “exc” mean, and why not BE or KE?
An exchange in this app is 15 g of carbohydrate, the figure used in standard American diabetes education. The German Broteinheit is 12 g and the Kohlenhydrateinheit is 10 g.
Showing a 15 g exchange under a label that means 12 g would quietly change the dose you calculate from it, so the app says exc in every language rather than translating the unit into a different quantity. Insulin is U everywhere for the same reason.
How do I delete an entry, or everything?
Swipe a row away in History to delete it. To remove everything, delete the app — the database and all settings go with it. Nothing is stored anywhere else, so there is nothing left behind to clean up.
Does it work without a connection?
Completely. The app makes no network requests at all, so airplane mode changes nothing about how it behaves.
Which languages are supported?
English, Brazilian Portuguese, German, Swedish, and Finnish. Change it in Settings → Language, which also lets you follow your device language. If your device is set to a language the app does not support, it falls back to English.
Something is wrong. How do I reach you?
Email waleed@allaudintech.com. It helps to include your iOS version, the app version from Settings, the language you were using, and what you entered versus what you saw.
If it concerns a number the app displayed, please include the exact inputs. Do not send screenshots of anything you would rather keep private — the log stays on your phone, and it should stay there unless you decide otherwise.
See also the privacy policy, or go back to the overview.